Ordering Books from City Lights

 

 


 

 

Individual Orders in the U.S.


Shipping charges are determined by weight to give the best, most cost effective service to our customers. If you order more than 1 book, your shipping costs will be lower per item—for example, sometimes an order of 1 book costs $9 to ship, but for 2 books your total shipping costs could be $10. Buying more items at once saves you money! All orders are processed within 24-72 hours of receipt.

All orders are processed within 24-72 hours of receipt. However, if the book you are ordering happens to be out-of-stock, we will update you on the status of your order via email.


We ship most orders via UPS. Standard orders in the continental United States should arrive within 3-12 business days. Expedited orders should arrive within 2-6 business days. (Check the Shipping Information section below to determine how long your order will take to get to you.) The order confirmation e-mailed to you upon purchase will contain UPS tracking information for all orders shipping within the continental United States and all orders sent via expedited service. Please use this information to track your order with UPS, and retain your order confirmation for any queries you may need to make.  (Please note: we cannot provide tracking information for international orders sent via standard service.)

You may also email us with any questions or concerns here

We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER.



Orders Outside the U.S.

City Lights titles, or any book featured with an "add to cart" button next to it, may be purchased by clicking on the button. Shipping and handling fees will automatically be added to your purchase. All books will be shipped First Class through the U. S. Post. Please allow up to 6 weeks for delivery.

You may also email us with any questions or concerns here

 

 



Bookstore/ Retail Orders

City Lights books are distributed to bookstores and libraries in the United States and Canada by Consortium Book Sales and Distribution. Retailers in Europe may order through Publishers Group UK.




Internet Returns Policy

Books purchased on CityLights.com may be returned within 30 days from the date of shipment. Be sure to pack the items properly, as all returned items must arrive in resaleable condition and accompanied by the receipt in order to qualify for a refund. City Lights will credit the customer's credit card. No cash refunds. 

Please ship returns to:
City Lights Books
Internet Sales
261 Columbus Avenue
San Francisco, CA 94133




Shipping charges are determined by weight to give the best, most cost effective service to our customers. All orders are processed within 24-72 hours of receipt.

Heavy and expensive items have a small handling fee for insurance purposes.

We will notify you if your preferred shipping method is not available at the time your order is processed.

If you have questions regarding shipping, please email us at: orders@citylights.com. Be sure to give us your order number and the date of order, so that we can provide you with more efficient service.

Some tariffs and/or duties may apply to international shipments. Please inquire with your destination country for information regarding these charges.


The Continental United States

Standard: Shipping cost is determined based on your location in the United States, beginning at $9.00, and increasing by $1.00 per pound. Orders should arrive within 3-12 business days.

Expedited: Shipping cost is determined based on your location in the United States, beginning at $15.00 and increasing by $2.00 per pound. We guarantee items ordered via expedited service will arrive within 3 business days. If you need to receive your order sooner than that, please email us at: orders@citylights.com, and we will make every effort to get your order to you as fast as possible.
 

Hawaii, Alaska & Puerto Rico
Standard: Standard shipping to these locations is only available via the US Postal Service. Orders will be sent via First Class or Priority Mail, beginning at $9.50, and increasing by $1.50 per pound. Orders should arrive within 5-14 business days.

Expedited: Expedited shipping to these locations is sent via UPS Express, beginning at $24.00, and increasing by $4.00 per pound. (Please note: because some areas might be considered rural, final shipping costs cannot be determined until your order is packed and ready to ship. On those rare occasions where our estimate was too low, we will notify you before charging your credit card.) We guarantee items ordered via expedited service will arrive within 3 business days. If you need to receive your order sooner than that, please email us at: orders@citylights.com, and we will make every effort to get your order to you as fast as possible.

Guam & US Protectorates

Standard: Standard shipping to these locations is only available via the US Postal Service. Orders will be sent via First Class or Priority Mail, beginning at $9.50, and increasing by $1.50 per pound. Orders should arrive within 7-18 business days.

Expedited: Expedited shipping to these locations is not available. Please contact us if you need something fast and we'll try our best to accommodate your needs.

Canada

(All orders to Canada over 5lbs will automatically be sent via Expedited mail)
Standard: Standard shipping to Canada is sent via UPS to your local postal service, beginning at $11.00, and increasing by $7.00 per pound. Orders should arrive within 5-18 business days.

Expedited: Expedited shipping to Canada is sent via UPS Express, beginning at $27.50, and increasing by approximately $5.00 per pound. (Please note: because some areas might be considered rural, final shipping costs cannot be determined until your order is packed and ready to ship. On those rare occasions where our estimate was too low, we will notify you before charging your credit card). We guarantee items ordered via expedited service will arrive within 7 business days.

All Other International Locations

Standard: Standard shipping to international locations is sent via UPS to your local postal service, beginning at $12.00, and increasing by $12.00 per pound. Orders should arrive within 7-28 business days.

Expedited: Expedited shipping to international locations is determined based on your location. Orders are sent via UPS Express and shipping begins at $25.00, and increases by approximately $5.00 per pound. (Please note: because some locations are closer to the US then others and some areas are considered rural, final shipping costs cannot be determined until your order is packed and ready to ship. Many times, our shipping costs are exactly what we've estimated or lower. On those occasions where our shipping estimate was too low, we will notify you before charging your credit card.)  We guarantee items ordered via expedited service will arrive within 3-9 business days.



If you have additional questions, please contact us at 415-362-8193 or email us at orders@citylights.com. Thank you.